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BUSRA NUSA DAGANG

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📄 Privacy Policy – Busra Nusa DagangEffective date: 12th of June 2025Busra Nusa Dagang (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our WhatsApp-based chatbot system.1. Information We Collect
We may collect the following information when you or your customers use our chatbot:
- Name
- Phone number
- Chat interactions
- Business-related inquiries
We only collect information that is directly provided by users or necessary to operate our services.2. How We Use the Information
We use the information to:
- Provide automated replies and support via WhatsApp
- Improve chatbot responses using AI
- Help business owners capture leads and manage conversations
- Ensure service quality and compliance with WhatsApp policy
We do not use customer information for advertising or share it with third parties.3. Data Storage and Security
All user messages and data are:
- Stored securely in compliance with Malaysia’s Personal Data Protection Act (PDPA)
- Not retained longer than necessary for providing service
- Not used for any purpose beyond the operation of our chatbot service4. Your Rights
Users may:
- Request to view, correct, or delete their data
- Stop interacting with our chatbot at any time
- Contact us with privacy-related concerns via:
Email: [email protected]5. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.6. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:Busra Nusa Dagang
Email: [email protected]
Website: https://busranusadagang.my

Effective date: 12th of June 2025Welcome to Busra Nusa Dagang. These Terms of Service govern the use of our WhatsApp chatbot platform and related services. By using our chatbot system, you agree to these terms.1. Services
We provide a chatbot automation system that helps businesses respond to customer inquiries via WhatsApp. This includes:
- Auto-replies
- Basic customer data collection (name, phone, message)
- Simple conversation flow and lead capture2. Acceptable Use
You agree to:
- Use the chatbot only for legal, ethical, and commercial purposes
- Not abuse, spam, or mislead customers using the system
- Comply with WhatsApp’s own business messaging policies
- We reserve the right to suspend access if these terms are violated.3. Data Handling
Our system processes limited customer data for the sole purpose of delivering automated replies. We do not sell or share this data with third parties.For details on how data is managed, refer to our Privacy Policy.4. Business Responsibility
Business owners are responsible for:
- Ensuring content provided to the chatbot is accurate
- Monitoring AI-generated replies if enabled
- Following up with customers manually when needed5. Limitation of Liability
We are not liable for:
- Missed leads due to chatbot limitations
- Business outcomes from automated messages
- Temporary service outages or Meta/WhatsApp restrictions
- Use of this system is at your own risk.6. Contact Us
If you have any questions about these Terms, please contact us:Busra Nusa Dagang
Email: [email protected]
Website: https://busranusadagang.my